Returns & Exchanges
At TaylorMadeHolds, we stand by the quality of our climbing gear and offer a 30-day return window for unused products in their original packaging. Whether you ordered the wrong texture or changed your mind, we are here to ensure your training setup is exactly what you need.
Initiate Your Request
Contact our support team with your order number and the specific holds you wish to return to receive a Return Merchandise Authorization (RMA) number.
Package Your Gear
Carefully wrap the climbing holds in their original protective packaging to prevent chipping or damage during transit.
Ship the Items
Affix the provided shipping label to your box and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking number.
Quality Inspection & Refund
Once our warehouse team verifies the holds are in new condition, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing